General terms of sales

Preamble (hereinafter referred to as the "Website") is an online e-business accessible via the Internet at, and is open to any user of the Internet network (hereinafter referred to as a "Net-surfer"). It is produced by the French limited liability company SYLAINE SARL the registered office of which is at 56 rue du maréchal de Lattre de Tassigny 94140 Alfortville France. You can contact SYLAINE by calling 33 143684315 (lines open Monday to Friday, 9.30am to 5.30pm). The Website enables SYLAINE to offer cosmetics for sale (hereinafter referred to as the "Products") to Net-surfers navigating the Website (hereinafter referred to as the "Users"). For the purpose of these Terms & Conditions, it is hereby agreed that any User and SYLAINE shall be referred to collectively as the "Parties" and individually as the "Party", and that any User confirming any order shall thereafter be referred to as the "Purchaser". All User rights and obligations therefore shall of necessity apply also to the Purchaser.

It is stipulated that the Products are intended for the User's personal use without such use having any direct connection to the User's professional occupation or activity.

The User wishing to purchase online via the Website hereby formally declares that he/she has full legal capacity.

Article 1. Purpose

These Standard Terms & Conditions of Business determine the rights and obligations of the Parties arising from online sales of Products offered for sale on the Website, and apply worldwide, insofar as concerns solely the relationship created via the Internet and exclusively on the said Website.
The Purchaser agrees that he has read them, and any purchase of one or more products by the Purchaser implies his complete acceptance and advance agreement to adhere, in full, to these general terms of sale and warranties, which prevail over any other documents except for special conditions explicitly accepted in writing by

Article 2. Products - Prices

2.1. Products

The Products offered for sale by SYLAINE are those shown on the Website on the day and date on which the User logs onto the Website and while stocks last. No photograph illustrating any Product shall be deemed to constitute part of any contract.

2.2. Prices

The prices for the Products are shown in euros (€). SYLAINE reserves the right, which the User hereby accepts, to modify its prices at any time but the Products will be invoiced on the basis of the prices in effect at the time the order is registered, subject nonetheless to availability of the said Products.

Article 3. Registration and confirmation of the order

3.1. Navigating the Website

The User is free to navigate between the various different Web pages on the Website without any obligation to make any purchase.

3.2. Registering the order

If the User wishes to make an order, he or she selects the various different Products in which he or she is interested and makes such interest clear by clicking on the "Add to cart" button.
At any time the User may:
- obtain a summary of the Products selected or alter his/her order by clicking on "MY BASKET" accessible on the top left-hand corner of each page,
- complete his or her Product selection and place an order by clicking on "MY BASKET".
An order summary will then appear on the screen. If the list that appears matches the Products the User has chosen, he or she may place the order by clicking "Order". If the User are a repeat customer, they must identify themselves, or by accurately filling out the form with the information required to create a new account, including their first and last name and mailing address.
The User is hereby informed and agrees that entering any identifying information serves as proof of identity and represents consent.

3.3. Confirming of the order

After the User has read the order summary and filled in all the required information, they must choose a preferred method of payment for the order. The User must click "Confirm my order" to pay for the order. Users may pay for their purchases with a credit card (Visa or credit card). Users may also pay using the secure PAYPAL system. Once payment has been confirmed, the User returns to the Website. His or her order is registered and becomes irrevocable. The User, henceforth, becomes the Purchaser. The order form is registered in SYLAINE's computerized records (which are themselves stored on a durable reliable back-up support), and will be deemed to be proof of the contractual relationship between the Parties.

3.4. Confirming receipt of the order

Once the Purchaser has confirmed payment, an order summary will be sent by email to the email address entered as part of his or her identifying information.

Article 4. Delivery

The order will be fulfilled no later than thirty (30) days with effect from the following day after the Purchaser has confirmed his or her order.
On receipt of the Products ordered, the Purchaser must check the Products are compliant. The Purchaser must report any discrepancy relating to delivery (missing or broken items, damaged parcel, etc.) on the delivery slip issued by the carrier when delivering the parcel, and the same day or no later than the first working day following arrival of the goods, must also inform the Customer Service Department by e-mail to or by telephone to 33 143684315. No claim made after this period will be accepted and shall not be held liable in respect thereof. SYLAINE is unable to accept responsibility for failure to deliver or late delivery resulting from cases of force majeure, the actions of a third party or any error on the part of the client. In the event delivery delays, the Purchaser should inform SYLAINE customer services as promptly as possible.

Article 5. Data protection

5.1. For the purpose of the sale

Personally identifiable information - Supplying personally identifiable information is obligatory in the framework of distance selling, since such information is necessary for processing and delivering orders, as well as for drawing up the relevant invoices. Such information is strictly confidential. Failure to supply information required shall lead to the order being automatically rejected.
In accordance with law relating to computers and freedom, the processing of personally identifiable information gathered from the Website is subject to formal declaration registered with the National commission for information technology and civil liberties [CNIL] in France. The User has the right of access, modification, correction or removal of data relating to him or her. To exercise this right, the User must address a written request by post to the Customer Service Department at 56 rue du maréchal de Lattre de Tassigny, Alfortville France.

5.2. For the purpose of direct marketing

The Website intends to use the following personal data for direct marketing of SYLAINE’s products: User’s name, residential address, mobile phone number and email address.
SYLAINE cannot use your personal data without your consent.
In compliance with the Personal Data (Privacy) Ordinance, the User is hereby informed that he/she has the right to access, modify and request deletion (opt-out) of his/her personal data held by the Website for direct marketing purpose. To exercise these rights at any time, please write to or to the following address: 56 rue du maréchal de Lattre de Tassigny, Alfortville France.

Article 6. Force majeure

No Party shall be liable in the event of partial or total non-performance of any obligation under this contract where such non-performance arises due to an event that constitutes a case of force majeure. Cases of force majeure will be defined as those events which fulfil the criteria set by case law.
The Party relying on any event tantamount to force majeure must advise the other Party thereof within five (5) working days of the occurrence, or the threat, of the event.
The Parties hereby agree that they will consult one another within the shortest possible time in order to decide jointly on how to carry out the order during the case of force majeure.

Article 7. Partial invalidity

If any provision in these Standard Terms & Conditions of Business is found or ruled to be invalid pursuant to any law, regulation or decision of a competent court, the other provisions shall retain their full force and scope.

Article 8. Wholeness of the contract

These Standard Terms & Conditions of Business and the order summary transmitted to the Purchaser form a single contract and constitute the whole of the contractual relationship between the Parties.
In the event of contradiction between the said documents, the Standard Terms & Conditions of Business shall prevail.

Article 9. Intellectual property

The website is an intellectual work protected under Intellectual Property Law. Each of the elements it comprises (such as brands, logos, photographs, images, illustrations, texts, slogans, and videos) are the exclusive property of SYLAINE, which is solely authorized to exercise the intellectual property rights and privacy rights pertaining thereto.
Any reproduction or representation, adaptation or modification to the Site, in full or in part, or of any one of the elements it comprises, is explicitly prohibited, in any medium or any format and for any purpose, including commercial purposes.
SYLAINE must give explicit permission in advance for any reproduction and/or representation of the Site or any one of the elements it comprises. Hypertext links to the Site may not be made except with prior written permission from SYLAINE.
The brands mentioned on the Site are trademarks and as such are the exclusive property of SYLAINE.

Article 10. Applicable law – Competent jurisdictions

These Standard Terms & Conditions of Business and the contractual relationship between SYLAINE and the Purchaser are subject to French law. In case of litigation relating to the interpretation, execution or rupture of these general terms of sale, and when an amicable solution cannot be reached, competence will be expressly attributed to the jurisdiction of the Tribunal of Paris.